Team and sign-in

Roles

• Owner: manages everything. Adds and deletes properties, changes settings and door codes, invites the team and subscribes.
• Staff: runs the day. Sees every booking, records and cancels bookings, records arrivals and departures and sends guest links.

Good to know: Keep at least two owners, so a lost phone never locks you out of the account.

Inviting a team member

1. 1Under Team, in Send invitation, enter the person's name, email address and role.
2. 2They get an email with a link that works for 72 hours. Opening it, they create a passkey and can sign in right away.

Good to know: If the email does not arrive, you can copy the invitation link after sending and share it another way.

Disabling a team member

Disable signs the person out at once and stops them from signing in again. Their name stays on the list, marked Disabled. You cannot disable yourself.

Signing in with a passkey

Instead of a password, your phone or computer confirms it is you with a fingerprint, face recognition or PIN. A sign-in lasts 7 days, then you confirm again.

Add another device on My account, under Security, with Add a new passkey.

Lost your passkey?

1. 1On the sign-in page, click Lost your passkey? and enter your email address.
2. 2The link in the email works for 30 minutes. It lets you create a new passkey; your existing ones are kept.

Good to know: Owners can also send a team member a new sign-in link with Recovery link on the Team page. That link works for 72 hours.